A820 myPTM Software (Medtronic) – App Interaction Delay (2025)
Hazard assessment based on recall description.
This AI-generated summary is provided for general informational purposes only and is derived from publicly available recall notices. It supplements but does not replace official agency classifications or safety instructions.
Check Your Product
According to the U.S. Food and Drug Administration (FDA)
Product
A820 myPTM Software Application associated with Medtronic SynchroMed Pump and Infusion System.
Brand
Medtronic Neuromodulation
Lot Codes / Batch Numbers
version v.2x, UDI/DI 00763000632793
Products Sold
version v.2x, UDI/DI 00763000632793
Medtronic Neuromodulation is recalling A820 myPTM Software Application associated with Medtronic SynchroMed Pump and Infusion System. due to Product complaints were received describing the A820 myPTM app taking longer than expected for patients to interact with their implantable pump.. Based on FDA medical device recall database.
Summary derived from FDA notice
Reason for Recall
As stated by FDA
Product complaints were received describing the A820 myPTM app taking longer than expected for patients to interact with their implantable pump.
Recommended Action
Per FDA guidance
Medtronic issued an URGENT: MEDICAL DEVICE correction notice to its consignees on 02/28/2025 via email or US mail. The notice explained the issue and provided recommendations to temporarily mitigate the problem, and requested the following: Actions " Share this notice with all those who need to be aware of this issue within your organization and maintain a copy of this notice in your records. " Please provide a copy of the attached patient letter to your affected patients. " Please complete and return the Customer Confirmation Form enclosed with this letter, acknowledging that you have received this information. The form may be emailed to neuro.quality@medtronic.com. For questions regarding this communication, please contact Medtronic Technical Services at 1-800-707-0933 or your local Medtronic representative.
Verify this information on the official source
For complete details and official instructions, check the U.S. Food and Drug Administration (FDA) directly.
View official FDA recall noticePage updated: Jan 10, 2026