Mercedes-Benz E 350 (Mercedes-Benz) – Infotainment Software Issue (2024)
Check Your Product
According to the National Highway Traffic Safety Administration (NHTSA)
Product
2024 MERCEDES-BENZ E 350
Brand
MERCEDES-BENZ
Lot Codes / Batch Numbers
Not specified in NHTSA notice. Check official source for details.
Products Sold
Model Year 2024
Mercedes-Benz USA, LLC is recalling certain 2024 MERCEDES-BENZ E 350 vehicles due to equipment:electrical:infotainment:software issues. An automatic emergency braking system that does not function as intended can increase the risk of a crash..
Summary derived from NHTSA notice
Reason for Recall
As stated by NHTSA
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Reported concern (NHTSA)
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Recommended Action
Per NHTSA guidance
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Verify this information on the official source
For complete details and official instructions, check the National Highway Traffic Safety Administration (NHTSA) directly.
View official NHTSA recall noticePage updated: Jan 10, 2026