MERCEDES-BENZ 2020 MERCEDES-BENZ SPRINTER 2500 Recall
Check Your Product
According to the National Highway Traffic Safety Administration (NHTSA)
Product
2020 MERCEDES-BENZ SPRINTER 2500
Brand
MERCEDES-BENZ
Lot Codes / Batch Numbers
Not specified in NHTSA notice. Check official source for details.
Products Sold
Model Year 2020
Daimler Vans USA, LLC is recalling certain 2020 MERCEDES-BENZ SPRINTER 2500 vehicles due to electrical system:software issues. A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury..
Summary derived from NHTSA notice
Reason for Recall
As stated by NHTSA
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Reported concern (NHTSA)
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Recommended Action
Per NHTSA guidance
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Verify this information on the official source
For complete details and official instructions, check the National Highway Traffic Safety Administration (NHTSA) directly.
View official NHTSA recall noticePage updated: Jan 10, 2026