Relaxor Deep Knead Shiatsu (NordicTrack) – mechanical defect (1998)

Check Your Product

According to the U.S. Consumer Product Safety Commission (CPSC)

Reason for Recall

As stated by CPSC

Back Massagers Recalled by JB Research NEWS from CPSC U.S. Consumer Product Safety Commission Office of Information and Public Affairs Washington, DC 20207 FOR IMMEDIATE RELEASE Originally issued March 11, 1998, Revised December 11, 2001 Release # 98-078 CPSC Consumer Hotline: (800) 638-2772 CPSC Media Contact: Mark Ross, (301) 504-7076 Note: Firm is out of business. Do not use these products. Discard or destroy the products. CPSC, JB Research Inc. Announce Recall of Back Massagers WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), JB Research Inc., of Bellflower, Calif., had voluntarily recalled about 15,000 back massagers sold under the Relaxor, Deep Knead? Shiatsu brand name. The motor for the massager's Deep Knead? mechanism can jam and overheat. This will cause scorching to the foam and fabric on back of the unit, presenting a potential fire hazard to consumers. JB Research Inc. has received 46 reports of units overheating. No fires or injuries have been reported. To determine if a Relaxor, Deep Knead? Shiatsu back massager is involved in this recall, check the control wand of the massager. Only massagers that have the words "Deep Knead" on the front of the control wand and the controller model number JDK46H and serial numbers from 000001 to 020000 on the back of the control wand are included in this recall. These massagers come in 2 sizes, a "seat topper" (measuring 46 inches long by 20 inches wide) and a "seat lounger" (measuring 69 1/4 inches long and 20 1/8 inches wide). The massagers are covered in solid black or gray tweed fabric. The word "Relaxor" is imprinted on the front of the unit and elastic straps on the back of the unit attach the massager to a chair. The massager comes with an AC plug-in/auto adapter and the control wand. Specialty stores nationwide, including The Sharper Image, Brookstone and Nordic Track, sold the massagers from October 1997 through December 1997 for about $200 to $260. Consumers should stop using the recalled massagers immediately. Since JB Research Inc. is no longer in business, recalled massagers should be discarded or destroyed to prevent fires and injuries. No other models of Relaxor massagers are involved in this recall.

Recommended Action

Per CPSC guidance

The CPSC advises consumers to stop using the product. Contact the manufacturer or return the product to the place of purchase.