Video Doorbell 2nd Generation (Ring) – fire hazard (2020)

Check Your Product

According to the U.S. Consumer Product Safety Commission (CPSC)

Product Images

Source: U.S. Consumer Product Safety Commission

1/3

2/3

3/3

Reason for Recall

As stated by CPSC

This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.

Recommended Action

Per CPSC guidance

Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.