Jitterbug Phones (Samsung) – 911 service issue (2009)
Check Your Product
According to the U.S. Consumer Product Safety Commission (CPSC)
Product
Samsung "Jitterbug" Cell Phones
Brand
Samsung Telecommunications America, of Richardson, Texas
Lot Codes / Batch Numbers
Not specified in CPSC notice. Check official source for details.
Product Images
Source: U.S. Consumer Product Safety Commission
Samsung Telecommunications America, of Richardson, Texas is recalling Samsung "Jitterbug" Cell Phones. The hazard is: The recalled cell phones that are in a no-service area and display an "out of range, try again later. Based on CPSC recall notice.
Summary derived from CPSC notice
The following details were not provided by CPSC: UPC codes.
Reason for Recall
As stated by CPSC
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Reported concern (CPSC)
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Recommended Action
Per CPSC guidance
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Verify this information on the official source
For complete details and official instructions, check the U.S. Consumer Product Safety Commission (CPSC) directly.
View official CPSC recall noticePage updated: Jan 6, 2026