Sunquest Information Systems, Inc. Sunquest Encompass The reporting site is using the Encompass software in an acute patient care setting. Recall
Check Your Product
According to the U.S. Food and Drug Administration (FDA)
Product
Sunquest Encompass The reporting site is using the Encompass software in an acute patient care setting.
Brand
Sunquest Information Systems, Inc.
Lot Codes / Batch Numbers
versions 2.4 and later
Products Sold
versions 2.4 and later
Sunquest Information Systems, Inc. is recalling Sunquest Encompass The reporting site is using the Encompass software in an acute patient care sett due to Sunquest is recalling the Sunquest Encompass versions 2.4 and later because the specimen collect time is displaying and printing one hour later than t. Based on FDA medical device recall database.
Summary derived from FDA notice
Reason for Recall
As stated by FDA
Sunquest is recalling the Sunquest Encompass versions 2.4 and later because the specimen collect time is displaying and printing one hour later than the actual collect time only when Daylight Saving Time is active.
Recommended Action
Per FDA guidance
The firm, Sunquest, sent a "Urgent-Product Safety Notice: PSN-09-01" letter dated April 13, 2009 all their customers who purchase the Sunquest Encompass versions 2.4 and later. The letter informed the customers of the problem identified and the action to be taken. Customers were instructed to request software correction and to create a service request via client support webpage at www.sunquestinfo.com/supportweb. Then choose Submit a Service Request. Select Issue Type and select Software Request. When Software Request is selected, the Work Queue field automatically fills in with "Software Request." Promptly advise appropriate personnel. Customers with questions can contact Client Support and Services at (877) 239-6337 for US and Canadian sites and at +44(0)0800-960-972 for international sites.
Verify this information on the official source
For complete details and official instructions, check the U.S. Food and Drug Administration (FDA) directly.
View official FDA recall noticePage updated: Jan 10, 2026