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There is a software issue which causes the upper back section to not be operable/adjustable when the "emergency mode" function is enabled.
There is a potential for blister seals on the product to present a bubble on the seal area of the packaging. This seal acts as a sterile barrier and, in this event, indicates that the sterility seal has been breached.
The air bladders inside the mattress may move out of position when the head of the bed is elevated, causing a dip in the mattress.